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Consortial Benchmarks of the FIR - Companies learn from Companies

Current Situation

Challenges for Industrial Service Providers

Industrial service providers currently face numerous challenges in the market:


  • The availability and accessibility of relevant data is crucial for companies if they wish to offer data-driven services.
  • Digital service platforms can threaten the current market position of a company but they can also hold benefits for them.
  • Companies will be competitive if they succeed in generating additional values for their customers based on the collected data.

Customer demands:

  • Individual combinations of products and physical and digital services.
  • Reliability and safety in regard to the handling of data must be ensured in order to strengthen acceptance of data-driven service offers.
  • The services have to be available easy and fast across multiple different channels.

Because of this, industrial service providers have to face the following challenges:

  • Create additional value for customers via data-driven services
  • Strategic implementation of data-driven services
  • Systematic analysis and use of collected data
  • Ensure access to relevant Data

Quick links

  • Progress of the CBM:
    1 2 3 4 5
    1: Kick-off meeting 
    2: Screening phase 
    3: Review meeting 
    4: Company visits 
    5: Concluding conference 
    - finished successfully - 
(c) 2013-2020 FIR (reg. ass.) at RWTH Aachen University   -   www.konsortialbenchmarking.de