Consortial Benchmark "Service Innovation 2016"

Innovative Development of Services – Learn from the best!

The Consortial Benchmark “Service Innovation 2016” was successfully concluded in April 2016.

04/27/2016: Final Conference of the Consortial Benchmark „Service Innovation 2016“ in Aachen [Foto: FIR]

Out of 101 European participants, the consortium collaboratively identified five industrial service providers, which successfully emphasized their particular progressiveness in the light of service innovation.

The following, so-called "successful practice companies", were honoured: Hubject GmbH, Drägerwerk AG & Co. KGaA, IBM Deutschland GmbH, Bilfinger Maintenance GmbH as well as Heidelberger Druckmaschinen AG.

The research results are exclusively available for participants of the study.

Press Release (in german language)

• Von den Besten lernen. FIR kürt die Gewinner des Aachener Konsortial-Benchmarkings "Service-Innovation 2016"
  
  Wo entstehen innovative Ideen und wie lassen sich Bedürfnisse von Kunden antizipieren? Wie entwickeln die Top-Unternehmen erfolgreiche Services? Diese Fragen stellte sich ein Konsortium aus fünf Unternehmen und gab gemeinsam eine Benchmarking-Studie beim FIR an der RWTH Aachen in Auftrag.
  
  Download of the entire FIR Press Release 2016-08 from 05/06/2016 (in german language)
  "Von den Besten lernen. FIR kürt die Gewinner des Aachener Konsortial-Benchmarkings "Service-Innovation 2016""