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Consortial Benchmarks of the FIR - Companies learn from Companies

Initial Situation

Challenges of industrial service providers

Service Providers of industrial services are facing multiple challenges:


  • Digitalization links various new companies in and across the service industry
  • Determinants that are responsible for functioning business models are often unknown
  • Due to changing surrounding conditions of the customers, existing business models require constant examinations

Customers’ demands:

  • Identification of latent customer’s needs
  • Custom fit service solutions
  • Communication of the customer’s benefit
  • Adjustment of the service portfolio if surrounding conditions change

This leads to following tasks for industrial service providers:

  • Systematic development of services
  • Find solutions how to use digital cross-linking in the service industry
  • Consistent orientation of business models towards the customers
  • Development of innovative business models

Quick links

  • Progress of the CBM:
    1 2 3 4 5
    1: Kick-off meeting 
    2: Screening phase 
    3: Review meeting 
    4: Company visits 
    5: Concluding conference 
    - finished successfully - 
(c) 2013-2020 FIR (reg. ass.) at RWTH Aachen University   -   www.konsortialbenchmarking.de